FAQ

About The Company

1. What is your company all about?

As a personal financial services company, we offer a unique approach to helping our clients with their finances.  We charge a monthly membership fee. Once you are a member, we assign a dedicated financial trainer to you – a finance professional that will offer one-on-one coaching on finances.  Together, you will work on your financial goals, flexible plans to achieve these goals, as well as the much-needed support to meet the set targets.  With a 90% success rate with our past and present clients over the past couple of years, it is safe to say our strategy has been proven to help clients achieve their financial goals.

2. Where can I find you?

Although we are based in Australia, our reach cuts across the entire word.  We are everywhere, so distance is never a barrier.  Irrespective of your location, you will always have your financial trainer right next to you.

Membership

1. How do I get my personal finance trainer?

The first step towards your financial freedom is to contact us and arrange a free consultation at your convenience.  You can either send us an email or give us a call; we will be right on the ground to attend to you. During your first contact, we will assess your needs by asking some simple questions. Our findings of your situation will help us to decide on the right finance trainer for you.

2. What does my membership covers?

Our professional finance trainers are experienced and well-versed in all aspects of personal finance training. Hence, rest assured of getting quality support and guidance on issues like retirement planning, investments, behavioral finance, credit management, student loans, and budgeting, among others.

Our first meeting is where we do a detailed assessment of your financial situation, without being unnecessarily critical or judgmental. We prioritize fixing your financial mess by assessing your current situation; identify your current financial problems, and the best ways to solve them. This is followed by a short break, within which we come up with a customized financial plan for you.  This detailed plan will contain the goals we have discussed in our first meeting and how to achieve them.  There are also quarterly reviews of your progress as well as milestones in-between to monitor your progress.

Your finance trainer will check in with you every month to see how far you have gone, and if you need any help.  Such check-ins can be in person or through video calls and chats.  Likewise, your trainer will always be available through email, with replies guaranteed within 24 hours of shooting such emails.

Summarily, working with us means you get a designated finance expert to walk you through your financial plan while providing you with all the needed support and companionship.  It is more of a friendship than a business arrangement, so you can feel free and open up to your trainer.  Apart from your personal relationship with your trainer, we also offer you the opportunity to meet up and network with other clients in our facilities nearest to you.  If you wish to, we will be glad to add you to one or more of our special finance clubs. Each club is made up of clients with similar financial challenges and goals.  Our network is one of the biggest and most beneficial out there.

We offer regular online events for remote clients, where they can network with other like-minded clients.  Such webinars and other educational events held on Facebook Live, and you can join any of our fully-sponsored monthly meet-ups happening at the nearest location to you.  We are committed to offering maximum support and companionship to our clients while they go through their financial journeys.

In line with our aim of creating and maintaining a growing community of passionate people seeking financial peace and freedom, we do all we can to remove the stigma and uneasiness associated with money talks.  Sign up for these events to find out the thoughts of other clients about our trainers.

3. What type of financial issues would we work together on?

A team of you and your personal financial trainer is capable of tackling almost all financial matters including;

• Credit score management and improvement
• Salary negotiation
• Credit card and student loan debt issues
• Assessing and selecting the best saving and investment options
• 401k guidance and retirement planning
• Assessing or creating emergency funds
• Setting important financial and life goals, as well as realistic plans to meet them

4. What is the ideal membership duration?

You are expected to renew your membership every month.  However, for best results, it is advisable that you stay on board for at least six months.  This, we believe, is enough time to put your plans into motion and see significant results. For the first three months, we will work on coming up with a financial training plan, and this ends after your first quarterly assessment.  This is followed by the second quarter, where you are expected to get into the real action.

We have achieved immense success with 90% of our clients in the space of just six months, and we are confident you will not be an exception.

5. Do you offer any money back guarantee policy?

You will hardly find a financial service company that will offer a full refund if you fail to meet your targets.  However, we are proud to be an exception.  With us, you are guaranteed of a full refund, provided your net worth does not increase by more than what we charged you for our services over the first six months.

Note that you will only qualify for the refund if you attend the four coaching sessions within the guarantee period as well as complete over 50% of your assigned tasks.  These measures are necessary to ensure that you are committed to the cause.  Our promise of a refund is an indication that we are confident in our services and certain of getting the desired results.

6. Does this involve buying products from you or allowing you to manage my money?

This is another aspect where we are different from other financial advisors.  We offer no credit card, investment, bank account, or other similar services.  Likewise, our services do not include managing clients’ money.  We will only guide and build you into a competent and proficient money manager.

7. I am skeptical that you will restrict or prevent me from doing more to achieve my financial freedom and peace. Are my fears valid?

This is not true.  You can verify our claims by checking the feedback from our present and past clients.  We are not interested in judging or crucifying you. We have seen and handled even the messiest financial situations, and we turned it around successfully.  Your assigned personal finance trainer is always on the ground to guide and help you solve even the biggest challenges.  This is more than an official relationship; your personal finance trainer is your friend and companion whom you can speak to anytime and about anything finance.  In turn, they offer you expert guidance, encouragement, and support, while holding you accountable in safe ways.  Throughout the hard work, we will be right beside you.

We are more like diet regulators – we are aware of your cravings and rather than restricting you, we point you to the right choices and show you why they are the best for you.  We also help in identifying the wrong choices and tell you why they are not the best ways to go.

Qualifications

1. What can I expect from your Certified Financial Trainer program?

We put our financial trainer through a compulsory comprehensive eight-week mentorship program under the tutelage of a seasoned professional Financial Trainer.  During this program, they learn about the process and see if they are fit for the job.  Once they are confirmed fit for the position, they proceed to proprietary four-week special Certified Training Program.  This program is overseen by the founder himself and on the premise of his excellent and vast financial advising experience.

2. How qualified are your Financial Trainers?

We run a proprietary Certified Financial Training program, which is premised on a curriculum specially designed by our management.  Our trainers are required to go through this program, where they learn all topics on CFPs and financial guidance and support.  Such topics include insurance types, investment, investment products, planning life goals, and others.  Note that we prioritize expense management, salary negotiation, credit management, budgeting, behavioral finance, and other courses that are not covered by the CFP coursework.  Rather than taking over the management of our clients’ money, we train and develop them to become independent finance managers that can make the right money decisions.

3. Have your financial trainers secured the needed Certified Financial Planners license as well as a pass in series 65 or series 7 exams?

While the CFP is perhaps the most popular method of assessing financial planners, other accreditations serve the same purpose.  Series 65, series 7 and similar security exams are ideal for trainers looking to engage in selling investment products like mutual funds, ETFs, stocks, and bonds, as well as asset management.  Since these do not fall under the services we offer, we do not consider the exams as necessary for our financial trainers.

Who are our ideal clients, and how do we work with them?

1. Can I still use your services if none of your physical offices is close to me?

Yes, you can.  Almost 50% of our clients prefer virtual training.  Considering that our clients are spread over the entire country, even with different time zones, we are always open to giving everyone a suitable schedule that suits them.  As a virtual member, you are entitled to the same benefits as a physical member.  The advantage of being a virtual member is that you can work from the comfort of your home, plus it helps in bonding with your finance trainer.

2. Is there a minimum level of wealth a client must attain to be worthy of your services, and do you work with males also?

We do not discriminate genders; we work with both females and males, irrespective of your income brackets.  We offer everyone a full service and help them to take charge of their financial situation.  Our staff comprises both males and females, likewise our client base.  We are always glad to give you either a male or female personal financial trainer, depending on your wish. Rest assured of getting the right trainer to help you, irrespective of how complex or simple your financial situation is.

3. What is the pairing process like?

Once we have assessed your financial situation, we assign you to a suitable personal trainer based on your needs and personal compatibility.  For some trainers, they are more suitable for clients interested in improving the expense management and budgeting aspects of their financial life.  Other trainers are cut out for clients with existing investments and businesses but looking to advance them.

Our trainers are passionate about helping people – a trait that is not treated in any school.  They are naturally wired about personal finance.  With all these said, we will ensure you get the best personal trainer for you – a competent finance professional that will guide you and offer you excellent support on the journey towards your financial peace and freedom.

4. Am I allowed to change financial trainers if I feel the assigned one is not good enough?

Very well; we allow clients to change their financial trainer if they desire to.  We prioritize your satisfaction and understand the need for change if you are not getting the expected impacts from your trainer.  We have a dedicated Client Experience Manager who is always available to help you with such inquiries.  Kindly send an email to [email protected].

5. Do you work with couples?

Yes, we are open to working with couples.  Consider it a much-better couples’ therapy, where the team of three collectively works on your goals to meet every one of them.  Note that we charge slightly more for couples, although it is not as much as paying for two separate memberships.

6. Do you work with people looking to advance their financial freedom or capabilities?

We welcome clients that are already financially savvy and buoyant.  Together, we will master the art of more aggressive investments, savings, credit hacks, and negotiation.  Our role in such a relationship is more of regulatory – we guide them and ensure they don’t deviate from the plan.  You will be surprised to know that some financial savvy and buoyant clients derail sometimes. However, with our support and guidance as an adviser, we help them to bounce back in such trying times by reassessing the plan and driving towards that new goal.

Considering this, it is safe to say that clients may not outrightly graduate from financial training and mentorship.  However, some clients get to a stage where they believe they can train themselves, while others prefer having a guide by their sides at all times both in the long and short runs.

7. Do you offer special packages or programs for companies and their staff?

Yes, there are special corporate programs on our offer list for companies and other corporate establishments interested in our services. Such programs include;

• Webinars
• On-Site Training
• Lunch Meat-ups
• Dedicated virtual trainer for unlimited training access.

For more information on our corporate offers, kindly send a message to our Corporate team via [email protected].

8. I am considering bringing my baby or pet to the training. Is this allowed?

You are absolutely free to come along with your child or fur baby.  However, we recommend that you look over them throughout their stay during the training.

9. What is the process for membership cancellation?

Canceling your membership is quite easy.  All you have to do is shoot our Client Experience Manager a message via [email protected].  It is important that you do this 30 days before your next membership charge date.

For more information, check our Terms of Service